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FAQ

Below are some of the most frequently asked questions we hear at Pence & Panache. If you have a question that isn’t answered below, please call us at 682.224.3484 or e-mail us at: info@penceandpanache.com.

Do I need an appointment in order to try on bridal gowns?
Appointments are preferred, but not required. You are welcome to walk in and we will accommodate a fitting for you if we currently have an open time. If we do not, we will gladly book you a personal appointment to come in and a full two hour consultation.

I want a dress by a designer you carry but don’t have it in the store. Am I able to order that dress through you?
Yes, we can order for you any dresses carried by our designers.

Do you have samples available for sale?
We have couture samples available for sale in the store. Sizes and availability are limited and vary by designer. New samples are added every spring and fall.

Are sizes the same for all of your designers?
No. Each designer sizes they’re gowns differently. Please refer to our sizing charts for each designer to guide you in choosing the right size for your measurements.

How long does it take for my gown to come in once it’s ordered?
Bridal gowns can take up to 18 weeks to receive. Bridesmaids’ gowns can take up to 12 weeks. Certain style may be available for earlier delivery (rush charges will apply). Shipping times vary by manufacturer and rush shipping charges may apply as well. You will be advised of these charges.

What if I change my mind after my dress is ordered?
Because you are purchasing special order merchandise created specifically for you, your order cannot be cancelled even if your event is cancelled. Special order merchandise is not refundable and cannot be exchanged. All sales are final. No exceptions.

Do you do in-store alterations?
We have a seamstress available on Saturday’s to consult with you on your alterations.

What forms payments do you accept?
We accept cash, personal checks, Visa, MasterCard and Discover. We also offer a layaway option with a 50% deposit.

Can you ship my gown to me?
Yes, we will ship any gown for a flat rate of $99